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FAQ's

When will my order be delivered?
Your order will be with you within 7-10 working days

Where can I track my order?
You can track your order via the USPS website https://tools.usps.com/go/TrackConfirmAction_input

My order is late, what should I do?
If your order is late please check your order status via the USPS website, if there is no scheduled delivery date please contact us at customerhelpus@marcusemporium.co.uk

I have received my item and would like to return my order
You have 10 days to decide if you would like to keep your item, if you would like to return your order please fill out our online returns form www.marcusemporium.wufoo.com/forms/marcusemporium and a customer service representitive will contact you within 48 hours to assist you with your return

I would like to cancel my order
If you would like to cancel your order please contact customerhelpus@marcusemporium.co.uk within 24 hours of purchase. In your email please reference your order number, full name, delivery address and what item you have order to help the customer representitive assist you with your order cancellation.

I have requested a refund but still has not been credited into my account
Unfortunately there can sometimes be a delay with bank transactions, please allow 5-7 working days for your money to be credited back into your account. If after this time you still have not received your refund, please contact customerhelpus@marcusemporium.co.uk